Shipping and Returns Policy

Shipping

Orders

Orders generally ship within 1 – 2 business days if items are in stock. Orders requesting same day shipping must be received by 2pm PST on days of operation. Overnight orders shipping on Friday will arrive on Monday unless customer selects Saturday delivery. You will receive notification of any delays or cancellations of your order.

Hours of Operation:
Monday through Friday
8:30am to 5:00pm

carriers

USPS in the U.S. includes Priority Mail at a flat fee rate. US Postal Service (within the U.S.) Priority Mail (2-3 day delivery). You will receive an email with tracking information and delivery date arrival. Postal delivery dates vary depending upon the specific address. Postal Service may only be able to guarantee the date ranges set forth above (i.e. not a specific arrival date). Delivery dates for Priority may not be guaranteed to all addresses. Any freight carrier surcharges (such as change of address, incorrect address, refused or undeliverable packages, etc.) will be the sole responsibility of the customer.

free shipping

Free Shipping available anywhere in the United States with a total purchase of $20. Free Shipping does not apply to expedited (upgraded) freight charges or any international orders.

tax information

Items ordered from Topwholesalejewel may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts.

Returns

Thank you for ordering from Topwholesalejewel.com. We are very confident that our jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 14 days from the date of shipment for a full refund or exchange. We would appreciate any comments regarding our merchandise or the manner in which your order was handled.

Our customer service associates can be reached by using our contact form or by email at info@topwholesalejewel.com. Returns and Exchanges are subject to the following restrictions:

The item must be returned in its original condition, unworn and unaltered in any way. All items will be inspected on return.
Non-insured packages or damaged items by the customer will be returned to sender.
Shipping charges are not refundable unless damaged in transit.
We’ll process your return within 10 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we’ll notify you via email when your exchange has been received and processed.
Final Sale Items cannot be returned or exchanged.

Please follow the instructions below if you wish to make a return:

Contact us indicating the item, order number and reason for return and we will provide the return address.
Please pack all items in a secure carton, or reuse the original packaging and enclose a copy of the invoice.
Ship your package via UPS or USPS. We are not responsible for items lost or damaged while shipping. Please do not write “Jewelry” or any other jewelry-related word on the outside of the package.

Return Reason Codes

01 – Defective
02 – Received Damaged
03 – Arrived Too Late
04 – Wrong Item Shipped
05 – Canceled Order

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.